Last Updated: June 15, 2026
At Full Moon Creations, every product is handcrafted with care and attention to detail.
Due to the nature of handmade products, returns are accepted only under limited circumstances.
Eligible Returns
Returns may be accepted only if:
- You receive the wrong product.
- The product arrives damaged during transit.
- The product has a manufacturing defect.
Requests must be raised within 3 days of delivery.
Mandatory Unboxing Video
Customers are strongly advised to record a complete unboxing video while opening the package.
Claims relating to damaged, missing, or incorrect products may not be accepted without an unboxing video.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used products
- Worn products
- Products damaged due to misuse
- Products without original packaging
- Products without tags (if applicable)
- Products damaged after delivery
Minor variations in colour, bead arrangement, charm placement, or finish due to handcrafted production are not considered defects.
Return Shipping
Customers are responsible for return shipping charges unless otherwise approved by Full Moon Creations.
Returned products must be securely packed to prevent damage during transit.
Refund Process
After receiving and inspecting the returned product, eligible refunds will be processed within 7–10 business days through the original payment method.
Shipping charges, if any, are non-refundable.
Contact
For return requests, please email: